Reward Wizard Helpdesk


Why is my star silver (pending)?

As soon as you complete an offer Rupert the Wizard gets to work getting it validated (this usually takes a maximum of 48 hours). But don't worry, you can start your next star while you're waiting!

A silver star means your offer has tracked with the advertiser and we are waiting for them to confirm things their side, this can take up to 30 days. View your remaining days by clicking on the offer.

If it's been 30 days since your star turned silver then feel free to submit a ticket below and a member of the team will look into this for you.

If you've taken an offer and your star hasn't turned silver yet, don't worry, we can still help! All we need to see is some evidence that shows you've taken the offer in full as per the T&Cs (this is usually just the advertiser's welcome email). You can submit this using the FAQ: I've completed an offer, why is my star not silver?

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